Compliance Services
Whistleblowing activity management
For many of our leading client food & nutrition brands we provide an independent premier Whistleblowing service, helping employees and employers connect and resolve issues.
Our warm, empathetic highly experienced team handle sensitive contacts ranging from allergen, nutritional, product usage, complaints and feedback every day.
Experienced team with food & drink consumer care and customer support background is ideally placed to reassure your employees and safeguard your reputation.
Advantages for you when we look after your employee whistleblowing contact handling:
- Encourage your employees, trading partners, suppliers and others to speak up and report issues early without fear of reprisal or compromised anonymity
- Promote transparency among management; honest, ethical behaviour in the workplace
- Safeguard your manufacturing environment and public health risk claims by identifying and dealing with issues early
- Effectively manage reports and concerns through a robust and secure case management platform
- Demonstrate your commitment to transparency, ethical practices and independent facilitation of a secure, trusted and safe reporting environment
- Comply with relevant legislation and enhance your reputation when engaging with your retail and trade partners
- Free up your HR team’s time so that they can investigate grievances rather than manage the calls, emails and reporting process
- Pay for what you use and select from different options to keep costs low
Benefit From These Service Features:
- You can decide a fixed, transactional or hybrid arrangement to help track your costs
- No need to pay based on employee numbers or ‘potential’ events; pay only for real usage and data reports
- Minimum setup time is required as we have the team & technical foundation in place to be quickly on-board you
- Receive precise data reports and alerts which adhere to strict confidentiality, consent and data privacy settings
- Highest quality care and supervision is assured; we work on behalf of various brands dealing with sensitive and complex contacts of various kind
- Immediate reassurance for your employees or other partners when they contact us and realise we are independent and adhere to strict controls
- Calls answered and listened to with empathy; allowing for a relaxed and neutral environment in which important details are obtained for investigation
- Consent is requested for each contact and data and information is processed accordingly; anonymity is maintained is requested
- Trend detection and early alerts available; useful for any surge monitoring
- Escalation alerts available for your selected management team for critical events
- Track and manage open cases until resolution using our advanced software and database solutions
- We can supply Speak-Up posters, printed and digital content to aid awareness of the whistleblowing process
- Translation services available, call handling in different languages can be added on if required to cater to employees working from anywhere in the world