Our Services

Full Service Consumer Care

Comprehensive & impactful service – nothing is left out !
Multichannel & multilingual
Fixed cost or flexible transactional packages
Full service from initial contact handling, product uplift, complaint investigation, gesture administration and report
Serious escalation and trend monitoring to save your
Data reports for board meetings, sudden audits, retailer KPIs and quality monitoring & improvement reports, marketing NPD reviews, 99% accuracy sentiment tracking
Save time and money and improve your consumer experience and process
Secure data handling and controlled privacy measures

Providing timely and accurate support and backup to help your sales team
Managing retailer complaints and follow up actions
Reporting on retailer KPIs and internal factory/sites report
Reconciling invoices and charges
Managing product recall and voluntary withdrawals
Voucher distribution and redemption
Free up internal resource and save account management time
All major retailers, discounters, foodservice and other independent chains are covered

Our monitoring, support and deep pull data reporting is highly rated by top brands
Working closely with brand team and sharing insights
Building a community of followers
Monitoring for any trends and reporting
Handling escalated and critical contacts
Identifying brand loyalists, promoting user experiences
Supporting lifestyle brands connect with their users
Live activity support
Prize draws and competition handling
Managing influencers and monitoring their activity relating to the brand
Deep pull sentiment reporting with 99% accuracy
Content creation and posting to schedule

Our biggest service to global brands and manufacturing giants – a testimony to our proficiency in drawing actionable meaningful data insights
Our data is used in board meetings to understand top driving factors and corrective measures
Our reports are critical to technical and quality teams for monitoring complaints by SKU, site, brand and retailer
Our trend and serious issue monitoring alerts have saved many brands from damage
Marketing teams rely on our NPD feedback and review reports across marketplaces
Sentiment reporting is an area we excel in and brands rely on our 99% accuracy reports to measure paid ads and sponsored campaigns across social platforms
Our extensive database and reporting capabilities future proof your organization’s entire data analytics requirement from dashboard to ad-hoc reports for sudden audits

Never nice to consider when things are going well but of critical importance to plan ahead how to resource surge in contacts arising from media coverage or product fault
A crisis managed well strengthens confidence and brands are rewarded with loyalty
Our team has extensive experience in managing high profile incidents successfully helping protect brand image and consumer repeat purchase confidence
Quickly scale up to respond to escalated concerns and deal with upturn in contacts across channels effectively
Reporting on trends and alerts available that give early warnings and indications
Senior most team members deal with serious issue resolution working with your team to de-escalate
Technical and production teams rely on us to uplift affected products from consumers and help trace batches in distribution depots
Advise for handling communication and consumer concern mitigation
Gestures in the form of gift cards, vouchers, product hampers organised swiftly
Help with re-engaging consumers and dealing with reviews and feedback
Comprehensive data insights reporting for management team

Pick & pack and order fulfilment working with multiple carriers for same day and next day despatch
Managing shopify and other ecommerce platforms
Managing apps for integration and shopify customisation
Stock control, category and product display, backend admin for online shops
Order & payment processing, shipping paperwork and customer returns handling
Customer review monitoring and support for queries and complaints
Social media support for promoting online activity
Helping brands to sell directly to consumers

Creating content & creative aligned to your brand guideline and posting online to schedule
Web design, micro sites and landing pages, shopify stores and integrated web form design and build
Powerful copywriting to help you connect with your audience
Compelling graphics design to turn your ideas into captivating designs for print and digital assets
Product photography to showcase products for the best chance
Video and image editing service at affordable rates
Print and direct marketing solutions
Merchandise & promotional product sourcing and design
Effective project management to deliver on time and within budget

Designing vouchers and coupons for maximum effectiveness & visual impact, in line with brand and retailer redemption guideline
Printing of coupons with maximum security features
Distribution of coupons via various channels
Assistance with redemption and reporting
Advice with coupon best practice
Marketing coupons for various campaigns
Consumer care coupons for retail brands

Specialised CRM software packed with efficiency features, ideal for retail brands with manufacturing sites
Data analytics with dashboard views customised to your requirement
Automation process scoping for repeat administrative tasks and bespoke software delivery
Ready to use solutions and software for brands with inhouse customer service teams
Superior inbuilt functionality and reporting features for complaint investigation and production quality control
Repository for all transactions with maximum efficiency and security